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FAQ

What Shipping Methods Are Available?

Standard shipping: We send products by China Post Air Mail or Hong Kong Post Air Mail. shipping time is 10-25 working days to most of country(to USA / Canada / Australia / United Kingdom).15-35 days to most countries in Europe. we also provide express by EMS(5-10 days),by DHL(4-7days) or UPS(4-7 days). The cost is a higher than standard postage, about $30 or higher.Shipping way will depend on your order quantity. The shipping cost does not include any import taxes,or customs duties.

Delivery Time

In most cases the order would be sent out in 24 hours except weekends and holidays, some special orders may also take 2-3 business days to process. We will contact you if we can’t ship your order within 3-7 business days.

Total Delivery Time = Order Processing Time(1-3 days) + Shipping Time.

Express doesn’t accept any address with PO.BOX and please ensure your address is correct,changing address parcel left factory.

ABOUT THE TAX

In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We are not accountable for any customs fee; please check out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country; the buyer should understand this situation. We sincerely apologize for any inconvenience.

What Payment Methods Are Accepted?

We accept payment by credit card and paypal payments. but if you want to pay by any other way, please mail to us.

Is Buying On-Line Safe?

Pay with the world’s most popular and secure payment methods.
We promise your purchase is 100% safe is our store,if you finally can not get the pack-age,we will full refund.

How Can I Cancel Or Change My Order?

If you contact us in time after your purchase we can cancel or change the order for you.
Note:
1. 5% of the order total will be charged as transaction fee,if contact us within 24 hours after your payment finished,
2. 15% of the order total will be charged as transaction and handling fee,if after 24 hours,
3. The orders can’t be canceled once we have already begun to custom the jewelry or the parcel is shipped out.

Note: If requesting for exchange or repair or cancel your order, firstly you should contact us at email or online livechat. We will not provide any return or repair, exchange on returned product without our permission, and all loss will be afforded by customers.

How Can I Return a Product?

If you’re NOT satisfied with the items you get, we will send the replacement or refund all the payment, only if the items are posted back within 3 days from you get.

Kindly reminder:

1. All the items are not returnable any more after 7 days since signed.

2. Please keep the item in original condition if you want to return it, done any other process are not returnable any more.

3. Please do not return the parcel before you get our permission. Otherwise we are not responsible for any loss caused.

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